top of page
Edited the Almond Rocks.jpg

Customer Care & Policies

Welcome to CocoaVie,

where luxury and craftsmanship come together in every bite. Our artisanal chocolates are thoughtfully created with the finest ingredients to offer you an indulgent and delightful experience. We invite you to explore our policies on ordering, payments, shipping, returns, and customer support—designed to ensure a smooth and enjoyable journey. If you have any questions or concerns, our friendly team is always happy to assist you.

Ordering & Payments

Ordering Policy

  • To ensure a smooth and secure shopping experience, all orders must be placed exclusively through our official website.

  • We kindly ask that you review your order carefully. If you notice any discrepancies, please don’t hesitate to reach out to us, and we’ll be happy to assist with any clarifications.

Payment Processing

  • Your order will be processed once we have received full payment.

  • We offer a variety of payment methods for your convenience, including credit/debit cards, UPI, net banking, and other digital payment options available during checkout.

  • For added convenience, if you’d prefer to make your payment via WhatsApp, we can easily send you a payment link or QR code directly to your phone for a quick and secure transaction.

Shipping Policy

​​

  • We take great care in preparing and packaging each order to ensure your items arrive in perfect condition. Our team uses secure, protective packaging to preserve the quality and integrity of our products during transit, ensuring a flawless experience from dispatch to delivery.

  • Currently, we supply and deliver within Mumbai, with shipping based on the pincode of the delivery location. However, we are actively working to expand our services and supply all over India. If you have any special shipping requests or concerns, feel free to reach out to us – we're happy to assist!

Cancellations & Refunds

At CocoaVie, we take great care in crafting and packaging our luxury chocolates to ensure they reach you in perfect condition. Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped.
If by any chance you receive an incorrect item, please contact us as soon as possible after receiving it and include photos of the item. This will help us process any return or exchange requests promptly. We are happy to assist you with any concerns you may have. Your satisfaction is our priority, and we are here to help ensure that every CocoaVie experience is a delightful one.

Customer Service Policy

At CocoaVie, we’re committed to providing exceptional customer service. Our friendly team
is here to assist you with any questions, concerns, or inquiries you may have.

​

​

We strive to ensure your experience with us is as smooth and enjoyable as possible. Don’t
hesitate to reach out—we’re always happy to help!

Terms & Conditions

By placing an order with CocoaVie, you agree to our terms and conditions. All products are handcrafted with care, and while we strive for accuracy in descriptions and images, slight variations may occur. Orders are subject to availability and are processed only after full payment is received. We reserve the right to decline or cancel any order at our discretion. Once confirmed, orders cannot be cancelled, and due to the perishable nature of our chocolates, we do not accept returns or offer refunds. In case of an incorrect item, please contact us immediately with photos so we can assist you. Delivery timelines may vary based on location and external factors beyond our control. All content on our website is the property of CocoaVie and may not be used without permission. Your personal data is kept private and used solely for order fulfillment and communication. These terms are governed by Indian law, and any disputes will fall under the jurisdiction of the courts in Mumbai.

bottom of page